Scenario 1:
If the OneKey App displays "Device not found, please try reconnecting the device (unplug USB or toggle Bluetooth)" while interacting, it may be due to the device being reset or a firmware upgrade. Remove the previously connected hardware wallet in the OneKey App and reconnect the device to restore functionality.
Scenario 2:
If you encounter an "Error occurred" message while updating the hardware wallet firmware in the OneKey App, try using the firmware upgrade page. If the issue persists, please contact OneKey customer support directly.
Scenario 3:
If the OneKey App or browser extension fails to recognize the hardware wallet:
- First, check the status of OneKey Bridge: visit http://127.0.0.1:21320/status/ in a browser;
- If the page doesn't open or the status information shows "devcon.exe does not exist," reinstall the bridge;
- If the page opens but shows "Connected devices: 0," try using a different data cable or computer port;
- After confirming the Bridge status page is normal, if the connection still fails, temporarily close other wallet applications besides the OneKey App, as well as other wallet extensions and ad-blocking plugins in the browser, and try again;
- Try updating the hardware wallet's firmware version.
If you still cannot connect, please provide the OneKey App or browser extension version number, the hardware wallet's firmware version, and contact OneKey customer support for further assistance.