If your OneKey Pro or OneKey Touch devices encounters the issue where most characters on the screen are displayed as blocks, please follow the steps in this guide to resolve the problem.
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Set OneKey Pro to Boardloader Mode
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Connect the Pro to your computer using a data cable.
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In your browser, visit: OneKey Firmware.
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Click on "Click to enter the board mode", unlock the device, and then tap "Confirm" on the screen.
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When the first line on the device screen displays "OneKey Boardloader," it indicates that the device is now in Boardloader mode.
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Download the Latest Resource Files for OneKey Pro
- Visit the OneKey CDN
- Navigate to "pro" -> "firmware-v5" -> "fullResource" to get the download link for the resources. Download the file and extract it.
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Copy the Resource Files
- Connect the OneKey Pro to your computer using a data cable. Locate and open the disk named "ONEKEY DATA."
- Find the folder named "res" on this disk (Note: Ensure that your computer system is set to "show hidden files").
- Copy all the files from the extracted resource folder into the "res" folder. If prompted to overwrite existing files, choose "Replace All."
- Once the file copying is complete, safely eject the disk from your computer and restart the OneKey Pro.
By following these steps, the character display issue on your OneKey Pro should be resolved.
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Open the Online Firmware Update Tool in your web browser.
- Connect OneKey Touch to your computer via a USB cable.
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Once the wallet is recognized, select "Click to fix" on the page and read the important notes.
- Click "Start Update." The device screen will display "Processing...". Please wait patiently for the repair to complete.
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If the "Update Failed" message appears repeatedly after clicking repair, please proceed with Solution 2.
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Important Notes
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Unlock the Device: Ensure the device is unlocked and on the home screen before clicking the start button. Do not operate the device during the process.
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Connection Stability: The repair process takes about 5 minutes. Ensure the USB cable and the current window remain stable and without issues.
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Potential Display Issues: A failed resource repair might cause display issues with device icons but will not affect your asset status.
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Close Conflicting Software: It is recommended to close the OneKey App desktop client and other software to prevent communication conflicts that could cause the update to fail.
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Device Confirmation: You will need to confirm on the device twice during the process. Pay close attention to the screen prompts. The device's bottom will display the image processing status during the update.
- Visit the OneKey CDN.
- Navigate to "touch" - "firmware-v5" - "fullResource" to get the download link for the resources.
- Download the files and extract them.
- Connect OneKey Touch to your computer using a data cable.
- In your browser, visit: OneKey Firmware.
- Click on "Enter Board Mode" on the webpage, unlock the device, and then tap "Confirm" on the screen.
- When the first line on the device screen displays "OneKey Boardloader," it indicates that the device is now in Boardloader mode.
- Locate the external disk named ONEKEY DATA on your computer (Note: Do not choose the disk named "NO NAME").
- Change your computer’s system settings to show hidden files and find the hidden folder named "res" within the disk.
- Drag all files from the resource package folder obtained in Step 1 into the ONEKEY DATA/res folder, replacing (overwriting) all files.
- After replacing the files, restart the OneKey Touch.