The complimentary OneKey Prime membership for OneKey Pro 2 is a limited-time offer. Check the claim page for the membership duration. Connect your device and sign in to OneKey ID to claim it in the OneKey App while the offer is active. The benefits will be added to the OneKey ID you use to claim them.
Before you start
Update the OneKey App to version 6.6 or later, and have your Pro 2 ready.
Each Pro 2 can claim once. Make sure you sign in to the OneKey ID that should receive the benefits.
You cannot claim while your account has an active paid Prime subscription. Accounts with gifted or redeemed Prime time can claim and add to their existing time.
Membership durations and expiry dates in the screenshots are examples only.
Claim your Prime
1. Claim from the setup completion page
Connect your Pro 2 and follow the prompts in the OneKey App to finish setting it up. On the Your wallet is ready page, select Claim on the Prime benefits card.
2. Sign in to OneKey ID
Select Sign in and continue and follow the prompts. If you are already signed in, check that the account shown is the one you want to use.
3. Verify your device and claim
Keep your Pro 2 connected. Select Verify device and claim, then follow the prompts in the App and on your device to complete verification.
Once device verification and eligibility checks pass, the App completes the claim and takes you directly to the success page. No redemption code is required.
4. Check your benefits
On the success page, check the duration received, the receiving account, and the expiry date. Select Enter wallet to continue using the App.
The success page also offers a shortcut to enable Incoming transfer screening (KYT). You can enable it now or set it up later. This is optional and does not affect your Prime claim.
You can check your membership and benefits later under OneKey ID → OneKey Prime. Explore OneKey Prime features.
Claim from About device
If you have not claimed yet, you can also claim from About device without repeating device setup. Complete your claim while the offer is active. You will no longer be able to claim this complimentary membership after the offer ends.
Open the menu for your Pro 2 wallet, select Device management, and find the Prime benefits card on the About device page. Select Claim, then follow the sign-in and verification steps above.
Frequently asked questions
Can I claim if I already have Prime?
Active gifted or redeemed Prime time: Yes. The new time is added after your current expiry date.
Expired Prime or no existing membership: Yes. The time starts when the claim succeeds.
Active paid subscription: You cannot claim yet. This also applies if you have canceled auto-renewal but the paid subscription has not expired. A claim rejected because your account is ineligible does not use up the device's claim.
Can I combine the benefits from multiple Pro 2 devices?
Yes. Claim each eligible Pro 2 using the same OneKey ID to add the durations together. Each device can still claim only once. Switching accounts or resetting the wallet does not give a previously claimed device another claim.
Why can't I find the claim option?
Check that the offer is still active and your App is on version 6.6 or later, then open About device for your Pro 2. The claim card is no longer shown once the device has claimed. If you still need help, contact OneKey Support through the Help Center.