Если ваш OneKey Classic или OneKey Classic 1S не включается после нажатия кнопки питания или на экране отображаются тусклые или размытые изображения, проблема может быть вызвана внутренним повреждением экрана.
Проверка
Экран не загорается или отображает размытые интерфейсы при включении или зарядке;
При подключении к компьютеру через кабель USB-C приложение OneKey распознает устройство, но экран остается неотзывчивым;
Система Windows может отобразить уведомление о подключении USB-устройства.
Dim screen image
Device detected by OneKey App
Internal Screen Damage
If the conditions above are met, your OneKey Classic or Classic 1S likely has an internal screen issue, even if the external screen appears normal. The internal components may be damaged or broken.
The main cause of this problem is misuse or improper storage.If your product is under warranty, OneKey offers a free replacement.
Damaged (Left) and Normal
Replacement Process
Submit a video via a support ticket proving the internal screen damage;
Provide your order number and any additional information as requested by OneKey staff;
Once the replacement is approved, OneKey will either ask you to ship the defective device back or destroy it and provide proof of destruction;
Confirm shipping information for the replacement.
Important Replacement Notes
The warranty period for the replaced product is 1 year from the date OneKey ships it.
To prevent repeated replacements for the same defective device, OneKey will verify your destruction video before shipping you a new hardware wallet.
(If you are asked to ship the defective device back, OneKey will cover the shipping costs. The replacement will be shipped after the defective device is received.)
If your product's warranty period has expired, OneKey cannot provide replacement services. However, damage to the hardware wallet will not affect your on-chain assets, and you can recover your assets using your mnemonic phrase(s) on a new hardware wallet or app.