Order, Delivery & Warranty

Orders & Payments

• Place an order on official OneKey sales channels
• Supported payment options for your order
• Pay with crypto on OneKey Store
• Payment confirmation not received using MixPay
• Earn commissions by referring friends to purchase products at OneKey Store
• How to redeem your crowdfunded OneKey hardware wallets

Delivery & Tracking

• Track my order
• Where is my parcel?
• Custom fees
• Status "delivered" but not received
• Change delivery address

Warranty & Returns

• Refund policy and process
• My parcel arrived damaged
• Item missing from parcel