If your order has not been shipped within 3 days after a successful payment, it may be due to incomplete shipping information provided by you or the team not receiving your confirmation email. In such a scenario, our customer support team will contact you via email at [email protected] to request the necessary information. Once all details are provided, your order will proceed to the shipping stage.
If your order has already been shipped but you notice abnormal logistics information or no updates on the tracking details, please contact us directly and provide the order number for the device purchase. We will assist you in checking and resolving the issue as soon as possible.