OneKey product packaging may vary depending on design updates, production batches, warehouse inventory, and labeling solutions. Versions with or without shrink wrap, or with or without an outer folding carton ("mailer box"), may circulate concurrently for a period of time.
Differences in packaging appearance do not indicate that the product is counterfeit. Please do not determine authenticity solely based on box color, product render graphics, presence or absence of shrink wrap, or EAL6+ stickers.
The images in this series of articles are intended to help identify packaging appearance and do not represent strict production date cutoffs.
Resellers and warehouses may hold inventory from different batches at the same time.
The EAL6+ sticker is used to display certification information, not as an anti-counterfeit seal.
If the packaging seal is broken, the device appears initialized, or the origin is unknown, please suspend use and contact OneKey Support.
Outer Mailer Box
When OneKey hardware wallets are shipped, in addition to the official retail packaging printed with product names, images, specifications, and other details, an outer layer of kraft paper folding box (commonly known as a "mailer box") is usually used for extra shipping protection.
Upon receiving the product, the first thing you see and open is usually this kraft protective box. Inside is the retail packaging for the respective OneKey product model.
Currently, there are two main common sizes for the outer shipping protective boxes:
OneKey Pro 2 sets use a wider, nearly square protective box. Because the OneKey Pro 2 product package is larger, the outer shipping box is also wider overall. Opening the protective box reveals the official OneKey Pro 2 retail packaging inside.
Other OneKey hardware wallets typically use a narrower, longer rectangular protective box. For example, smaller products such as the OneKey Classic series use this slimmer shipping box.
Please note that this kraft box is primarily for shipping protection and is not the sole basis for determining device authenticity. Printing, label placement, taping methods, or other details on the outer protective box may change across production and logistics batches.
After opening the outer protective shipping box, please proceed to inspect the inner official product packaging, tamper-evident seals, and the device itself.
Recommended Checks Upon Receiving Your OneKey Hardware Wallet
1. Check the VOID Sticker on the Hardware Wallet USB Port
Upon receiving the device, prioritize checking whether the VOID sticker covering the hardware wallet's USB port is intact.
The VOID sticker helps users determine whether there are signs of tampering or unauthorized opening. If the sticker is visibly damaged, torn, reapplied, or shows any signs of tampering, please suspend using the device and contact OneKey Support for verification.
2. Check Whether the Top and Bottom Packaging Seals Are Intact
Please verify that the disposable tamper-evident seals on the top and bottom of the hardware wallet box remain intact.
If the seals appear torn, damaged, resealed, or show any other clear abnormalities, do not proceed with initializing or using the device. We recommend keeping the packaging, device, and order information, and contacting OneKey Support promptly.
3. Verify the Purchase Channel
Always prioritize purchasing hardware wallets through the official OneKey website or OneKey-authorized sales channels.
If the device comes from unknown channels, individual resellers, or unverified third-party sources, please exercise caution. The purchase channel is a key factor in assessing device trustworthiness.
4. Use the Device Verification Feature in OneKey App After Initialization
After initializing your OneKey hardware wallet, we recommend checking the device status using the device verification feature in the OneKey App.
The device verification feature helps users confirm that the connected OneKey hardware wallet is genuine. Follow the prompts in the OneKey App to complete verification, and refer to the results displayed in the App.
Risks Regarding Device Disassembly and Modification
OneKey hardware wallet models are not designed for routine disassembly. The internal structure, casing assembly, and security design make disassembling or modifying the device highly difficult, and it is extremely prone to irreversible damage or leaving evident marks.
In other words, it is virtually impossible to disassemble or modify a OneKey hardware wallet unofficially without leaving noticeable cosmetic, structural, or encapsulation flaws. If you notice unusual casing gaps, broken stickers, damaged seals, port anomalies, or any other suspicious conditions upon receiving the device, please stop using it immediately and contact OneKey Support.
OneKey has published product teardown diagrams that users can review to better understand the device's internal structure and the visible traces left after disassembly.
Important Reminders
Packaging details may vary slightly across batches; device authenticity should not be judged solely by a single packaging element such as shrink wrap, mailer boxes, or stickers.
To determine whether a device is secure, focus primarily on the VOID sticker on the USB port, the top and bottom seals on the packaging box, the purchase channel, and the device verification results within the OneKey App.
If you have any doubts about the OneKey hardware wallet you received, do not rush to initialize it or transfer assets to it. We recommend keeping the complete packaging, photos of the device, and order information, and contacting OneKey Support for verification.