If your OneKey Pro stays on the Logo screen when powered on and cannot enter the system normally (as shown in the figure below), you can try the following steps to recover:
First, shut down the Pro.
Then, press the power button normally to turn it on again.
When the device is on and stuck on the Logo screen again, press and hold the power button again and do not release it.
After holding for at least 20 seconds, release the power button.
After completing the above operations, the issue of OneKey Pro getting stuck on the Logo screen during boot is usually completely resolved. If the device still cannot enter the system normally after following the steps above, please contact online customer service for further assistance: https://onekey.so?openMessenger , or send an email to: [email protected]
