This guide will walk you through the process of setting up your OneKey Touch hardware wallet, empowering you with the capability to manage your crypto assets securely.
To ensure the performance of the OneKey Touch hardware wallet devices, new feature updates (such as support for new chains and tokens) will be supported until June 2025. Rest assured, the OneKey team will continue to provide security patch maintenance for OneKey Touch.
Please note: Before diving into the setup process, it's crucial to conduct a quick check of the packaging and holographic seal to ensure the integrity of your device. If you detect any signs of tampering, refrain from using the device immediately. Contact OneKey Customer Support to request assistance, and we will do our best to arrange a replacement for you.
What you'll need
- OneKey Touch
- OneKey App downloaded and installed
- Recovery sheet supplied in the box
Process
Please refer to the activation guide corresponding to the type of OneKey App client you downloaded (e.g., desktop client, browser extension, or mobile app). Currently, the OneKey App desktop client and browser extension only support connecting to your hardware wallet via USB cable. The mobile app only supports connecting via Bluetooth.
Step 1: Power on and Select Language
- Press and hold the power button for 3-4 seconds to turn on your OneKey Touch.
- Choose your preferred system language by following on-screen instructions.
Step 2: Create a New Wallet
- Select "Create New Wallet" and press "Continue" to start initializing a new wallet.
- Select the number of recovery phrase word (e.g., 12).
Step 3: Set a PIN Code
- Read on-screen instructions to enable PIN Protection and press Continue.
- Enter new PIN code and select ☑️ to complete.
- Enter PIN code again and select ☑️ to proceed.
- Press "Continue" when "Wallet is Ready" is displayed.
Security Tips
- The PIN code is used to unlock your device.
- Ten incorrect PIN entries will reset the hardware wallet.
- Avoid using any devices with pre-set PIN codes or recovery phrases.
- Contact OneKey Customer Support in case of doubt.
Step 4: Validate Recovery Phrase
- Use the blank recovery sheet to write down your 12 seed phrases as instructed on the screen.
- Write down the "Recovery Phrase #1". Verify that you have copied it correctly in position #1.
- Repeat the process and verify each word's correctness in its designated position. Press "Continue".
- Press "Continue" to enter Seed Phrase Validation process when "Almost Done" is displayed.
- Validate your written seed phrases by selecting the correct word when prompted on the device screen.
- Repeat the process until "Verified" is displayed, and then press "Continue".
Security Tips
- The recovery phrases are the only way for you to recover your assets.
- Never make a digital copy of your seed and never upload it online.
- Please keep it safe.
Step 5: Connect to the OneKey App
- Download and install the OneKey App application.
- Connect your OneKey Touch to the computer using a USB cable.
- When using the OneKey App browser extension, you will be prompted to download and install OneKey Bridge. (Note: If you are using the OneKey App desktop version, downloading and installing OneKey Bridge is not required.)
- Start the OneKey App desktop application and click "Create wallet."
- Select "Connect hardware wallet."
- Click on the device name (For example, Touch FE31) to proceed.
- Enter the PIN code on your OneKey Touch device.
- Confirm on your OneKey Touch device to verify its authenticity.
- Click "Continue" when "Verification successful" is displayed.
- The OneKey App is generating the wallet accounts for your OneKey Touch device.
- Wait until the process is finished, and you will see the wallet is ready to use.
Step 6: Check Wallet Address
- Click "Receive" - "Verifiy on device" in the OneKey App desktop application.
- Compare the address shown on the OneKey App with the address on the OneKey Touch device.
- Confirm on the device if the two addresses match.
- You will be able to see the full address and the corresponding QR code on the OneKey App.
- Congratulations! Your OneKey Touch wallet is ready to use.
Step 1: Power on and Select Language
- Press and hold the power button for 3-4 seconds to turn on your OneKey Touch.
- Choose your preferred system language by following on-screen instructions.
Step 2: Create a New Wallet
- Select "Create New Wallet" and press "Continue" to start initializing a new wallet.
- Select the number of recovery phrase word (e.g., 12).
Step 3: Set a PIN Code
- Read on-screen instructions to enable PIN Protection and press Continue.
- Enter new PIN code and select ☑️ to complete.
- Enter PIN code again and select ☑️ to proceed.
- Press "Continue" when "Wallet is Ready" is displayed.
Security Tips
- The PIN code is used to unlock your device.
- Ten incorrect PIN entries will reset the hardware wallet.
- Avoid using any devices with pre-set PIN codes or recovery phrases.
- Contact OneKey Customer Support in case of doubt.
Step 4: Validate Recovery Phrase
- Use the blank recovery sheet to write down your 12 seed phrases as instructed on the screen.
- Write down the "Recovery Phrase #1". Verify that you have copied it correctly in position #1.
- Repeat the process and verify each word's correctness in its designated position. Press "Continue".
- Press "Continue" to enter Seed Phrase Validation process when "Almost Done" is displayed.
- Validate your written seed phrases by selecting the correct word when prompted on the device screen.
- Repeat the process until "Verified" is displayed, and then press "Continue".
Security Tips
- The recovery phrases are the only way for you to recover your assets.
- Never make a digital copy of your seed and never upload it online.
- Please keep it safe.
Step 5: Connect to the OneKey App Mobile
- Scan the QR code or head to 🔗 onekey.so/download to download and install the OneKey App mobile application.
- Click on the account name and choose "Add wallet".
- Ensure that the bluetooh of both your OneKey Touch hardware wallet and your phone has been turned on.
- Keep your OneKey Pro hardware wallet device close to your phone. Select "Connect hardware wallet."
- Press the "Start connection" button.
- Tap on the device name (For example, Touch FE31) to proceed.
- Enter the pair code shown on your OneKey Touch hardware wallet in the OneKey App to pair your devices.
- Confirm on your OneKey Touch device to verify the device authenticity.
- Click "Continue" when "Verification successful" is displayed.
- The OneKey App is generating the wallet accounts for your OneKey Touch device.
- Wait until the process is finished, and you will see the wallet is ready to use.
Step 6: Check Wallet Address
- Click "Receive" in the OneKey App mobile application.
- Select the coin that you wish to check the receiving address. (For example, Bitocin)
- Select the address type. (Please note that coins may not always have different address types.)
- Select "Verify on device."
- Compare the address shown on the OneKey App with the address on the OneKey Pro device.
- Confirm on the device if the two addresses match.
- You will be able to see the full address and the corresponding QR code on the OneKey App.
- Congratulations! Your OneKey Touch wallet is ready to use.