OneKey Prime supports cryptocurrency payments through Infini. You can pay directly from a wallet in OneKey, or open the external checkout to pay from another wallet or an exchange.

Update OneKey App or the browser extension to version 6.6.0 or later.

Your Prime benefits are linked to the OneKey ID used for the purchase. Sign in with the same account and sign-in method on another device to use the Prime features available there.

Networks and assets are provided by Infini. Check the payment page for the options available for your order.

Cryptocurrency payments do not include a free trial. The purchase page shows the current price and the amount of cryptocurrency to pay. On-chain payments also require a network fee (gas).

If Binance Pay is offered at checkout, you can also select that option.

After scanning a QR code, check the network, asset, and amount. For exchange withdrawals, the amount received after withdrawal fees must cover the order and arrive within the payment deadline.

Cryptocurrency subscriptions renew through emailed invoices. You need to pay each invoice yourself. Your wallet is not charged automatically.

The invoice is sent to the email address associated with your OneKey ID subscription. Open the link and pay before the invoice expires to renew. If you do not renew, your benefits end when the current paid period expires. Use the address and amount on the new invoice each time.

Go to OneKey Prime → Manage subscription to view the current period end date and the next invoice date, or select Cancel renewal. Canceling keeps your benefits for the current paid period and stops future renewal invoices. It does not issue a refund.

For a Prime purchase paid with cryptocurrency, you can contact OneKey Support within 7 days of purchase to request cancellation and a refund. OneKey reviews requests based on the reason provided. Refund policy

Provide your OneKey ID email address and sign-in method, the reason for the request, and a transaction hash (TxID) or payment receipt. Include the order number if you have it.

If approved, follow Support's instructions to confirm the refund address, network, asset, amount, and fees. If you paid from an exchange, provide your exchange deposit address or another wallet address that can receive the refund. Do not simply copy the sending address from the original transaction.

For eligible payment exceptions, Infini emails you a link to confirm a refund address:

Use the email link before its deadline to provide an address for the original network and asset. Network fees are deducted from the refund. Automatic refunds are not triggered when the refundable amount is at or below the network's refund gas threshold. A refund is also not sent automatically if you miss the address-confirmation deadline. Infini automatic refund rules

Payment requires on-chain confirmation and a status update. Closing the payment window does not interrupt a submitted transaction. Return to the Prime page later to check. For external payments, you can also select I've paid to check the result. Do not send another payment while confirmation is in progress.

If you have paid the full amount and the transaction has succeeded on-chain but Prime is still not active, contact OneKey Support with the transaction hash.

For an order paid through Infini checkout, you can pay the remaining balance on the original order page. Selecting another supported asset refreshes the quote.

If a payment in OneKey is still processing, wait for confirmation first. If you need to pay a remaining balance but no option is available, contact Support to check the original order before sending another full payment.

Infini does not credit individual payments worth less than 0.01 USD. For a very small remaining balance, follow the amount and instructions shown on the page rather than splitting it into smaller transfers.

The quote countdown ending does not mean a payment is immediately discarded or refunded. If you have not sent a payment, follow the page instructions to get a new quote. If you have already sent one, check the original order's payment status first.

If the order ultimately expires without being fully paid, the payment-exception refund rules above apply.

Repeat purchases do not add subscription time, and changing the billing cycle by paying a prorated difference is not supported during an active period. If subscriptions from different payment channels are active at the same time, their periods may overlap rather than add together.

To change the billing cycle or payment channel, cancel renewal through the original channel and purchase the new plan after your current benefits expire. A cryptocurrency subscription whose renewal has been canceled also needs to expire before you purchase again.

Check the email address linked to your subscription and its spam folder. Refund emails are sent only for payments eligible for automatic refunds; for very small amounts, see the gas threshold above. Contact OneKey Support if you still need help.

Contact OneKey Support with the transaction hash and the network and asset you actually used. Support will check how the payment was received and what can be done.