Alipay:
Click "Me".
Click "Online Customer Service Center" / "Voice Call".
In "Online Customer Service Center", enter "Human".
Click to enter the human customer service link.
Explain the situation to the customer service, stating that you are unable to bind your card or make payments.
Submit a screenshot of the OneKey Card homepage to prove it is your virtual card.
Wait for the restrictions to be lifted.
WeChat Pay:
You can search for the official "Tencent Customer Service" public account and enter human customer service.
Alternatively, you can directly call the WeChat customer service number (95017).
Here are the steps to reach customer service:
Click "Me".
Click "Wallet".
Click "Help Center".
Click "Contact Customer Service".
Enter "Human" and provide relevant information.
Explain the situation to the customer service, stating that you are unable to bind your card or make payments.
Wait for the restrictions to be lifted.