OneKey Support Center

Knowledge base

• Security Best Practices

  • Password phrases and hidden wallets
  • How to use recovery phrases
  • Account on OneKey App
  • PIN protection for OneKey

• How OneKey Protects You

  • Security with OneKey
  • OneKey Hardware: Built-in Security
  • User data protection

• Self Protection

  • DYOR How to Investigate Cryptocurrency Projects
  • Web3 Fraud
  • Safely access internet
  • Common Security Threats

• OneKey Advanced Security Solutions

  • Udev Rules
  • What is U2F
  • What is Coinjoin

• FAQ

  • How to use OneKey to connect to MetaMask？
  • How to use OneKey to connect to the Trezor Web Wallet？
  • What to do if the hardware wallet can't connect to the Mac computer
  • How to keep the OneKey browser extension up to date
  • MetaMask Plugin Error Upgrade OneKey Firmware Causes Hardware Failure Solution

• FAQ

  • How to Install OneKey Desktop Client on Linux
  • Verify installation package
  • Problems and solutions when installing drivers on Windows computers

• macOS & Windows

  • Use Touch ID to unlock Desktop on your Mac
  • About Touch ID security in Desktop for Mac

• iOS & Android

  • Use App to swap and DeFi

• FAQ

  • App bluetooth connection hardware wallet can not be connected to the solution
  • Will the device connection be disrupted if you utilize power saving mode/low battery mode?
  • Bluetooth connection hardware wallet reminder OneKey mobile app reason for opening location permissions

• Legacy

  • Hardware Wallet Displaying Backup Mode: Causes and Solutions

• Classic

  • Classic hardware wallet activation tutorial
  • Identifying whether the hardware wallet bluetooth is turned on
  • For long-term storage, use the Hardware Wallet

• Mini

  • How to get OneKey Mini built-in NFT pet
  • Mini hardware wallet activation tutorial

• Lite

  • OneKey Lite's Features
  • OneKey Lite FAQ Summary
  • OneKey Lite Airdrop Information（The event is over）

• FAQ

  • Verifying the consistency of the firmware and open source code released by OneKey
  • Shipping & Return

• Crowdfunding NFT

  • OneKey NFT Invitation Ranking & Winner List
  • OneKey NFT Redemption tutorial
  • FAQs
  • OneKey NFT Crowdfunding Security
  • OneKey NFT Purchase Rules
  • OneKey NFT Rewards Rules and Collection Methods

  See all 11 articles

• Company

  • Your privacy is our priority
  • Advantages of OneKey Hardware Wallet
  • Media Kit
  • About Company
  • User Service Agreement
  • Privacy Policy

• Blockchain knowledge

  • Why Use Hardware Wallets to Manage Private Keys?
  • What is “unlimited license”?
  • A quick overview of ETH, BSC, HECO, and Gas
  • Why Do OneKey Hardware Wallets Need to Be Used in DeFi?
  • The basics of mnemonic security
  • What if OneKey goes out of business?

  See all 59 articles

• For Novices

  • How do I create an Aptos wallet on OneKey?
  • How to Withdraw Assets from Binance Exchange to OneKey Wallet
  • Blockchain Wallet Basics
  • The distinction between software and hardware wallets
  • OneKey Basics
  • OneKey Swap's Advantages

  See all 7 articles

• Hardware Wallet Manuals

  • Set up your OneKey hardware wallet
  • Blind Sign Description and Usage Tutorial
  • Hardware wallet firmware upgrade tutorial
  • How to alter OneKey Hardware Wallet's language settings
  • How to get out of OneKey hardware wallet Bootloader mode
  • How to recover your wallet (Import mnemonic)

  See all 10 articles

• Browser Extension Guide

  • How to add a custom public chain in the OneKey browser extension

• FAQs

  • Zero Transfer Scam
  • What is ETH staking?
  • OneKey Legacy
  • Bitcoin Cash (BCH)
  • Earn referral bonus for OneKey’s products via Shopify
  • How to redeem onekey co-branded hardware wallet

  See all 12 articles

• Business Cooperation

  • Official Reseller
  • Co-Branded Partnership
  • Business cooperation and ADs
  • Affiliate