My parcel arrived damaged

If your OneKey device or any related accessories have arrived in a damaged condition, please follow the steps outlined below to seek assistance from OneKey Customer Support.

Step 1: Document the damage

Capture clear photos or a video showing the damage to your products.

Step 2: Submit a support request
Navigate to the OneKey Customer Support portal and submit your request for assistance.
Step 3: Detail the issue
When submitting your request, please include a detailed explanation of the issue along with the photo or video evidence you have collected.

We are committed to providing you with the necessary support to resolve this issue promptly.

Please be aware that international packages might be opened for inspection during the customs clearance process.

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