How to exit Bootloader mode on OneKey hardware wallets

How to exit Bootloader mode:

  1. In most cases, long press the power button and then restart the device to exit the Bootloader mode.
  2. If there is no response after pressing the power button, the hardware wallet may be stuck in Bootloader mode. Please keep the device powered on until the battery is depleted, and then restart the hardware wallet.
  3. If the device is still unusable after the battery is depleted and recharged, it may be due to an installation error caused by unstable network or connection during the firmware installation process, and the firmware needs to be reinstalled. (Before reinstalling, please make sure your recovery phrase is correctly backed up) How to download and install firmware? Refer here.

If none of the above methods work, please contact OneKey Customer Support and submit a request.


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