Open the OneKey Hardware Wallet and make sure the firmware version is up to date.
If it is not a new firmware version, you can view:Firmware Upgrade Tutorial

Only inactive wallets can be used for the restore wallet operation.
If it is already activated and you need to reset the wallet, you can refer to:Wallet Reset Tutorial

Press any key to enter the interface, select Restore to restore the wallet, enter the mnemonic that you wrote down before, and check it. After completion, you need to reset the PIN code of the hardware wallet. After the setting is completed, the wallet is restored successfully.