OneKey Support Center

How to restore the hardware wallet to its factory settings (reset)

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  • Updated

Please double-check that there are no assets in the file or that you have backed up the mnemonic before proceeding with the next steps.

Desktop path: Settings - Devices - pull down and find Wipe memory

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Hardware device path:

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path to the app: factory restore The freshly upgraded firmware will not be destroyed; instead, factory data will be restored.

Open the app Me → select Devices → click your device → select Device Details

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Select Restore Factory Settings → Check "I am aware of the above risks" and click Reset App Content and Settings → Enter the PIN code according to the device's screen prompt → If you are sure you want to restore factory settings, select Confirm on top of the device to finish.

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This is how you may reset the OneKey hardware wallet to factory settings.

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