OneKey Support Center

How to restore the hardware wallet to its factory settings (reset)

  • Updated

Please double-check that there are no assets in the file or that you have backed up the mnemonic before proceeding with the next steps.

Desktop path: Settings - Devices - pull down and find Wipe memory



Hardware device path:


path to the app: factory restore The freshly upgraded firmware will not be destroyed; instead, factory data will be restored.

Open the app Me → select Devices → click your device → select Device Details


Select Restore Factory Settings → Check "I am aware of the above risks" and click Reset App Content and Settings → Enter the PIN code according to the device's screen prompt → If you are sure you want to restore factory settings, select Confirm on top of the device to finish.


This is how you may reset the OneKey hardware wallet to factory settings.

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