What should I do if I can't find my address in OneKey App?

If you're experiencing issues locating the correct account for your address in the OneKey App, follow these steps to resolve common problems:

  1. Check if Passphrase is Enabled: Ensure that your device has the correct passphrase setting. Different passphrases can lead to entirely different wallets. Verify you are using the correct one.
  2. Verify the Address Type: Make sure you are using the correct address type (For example: Bitcoin has 4 address types; Litecoin has 3 address types). Double-check that the address type matches your account settings.app-v5-address-type.png
  3. Confirm the Address Index: Verify that the index of your address is accurate. You can do this by: Navigate to account management -> Select "Add account" to generate and add multiple addresses.app-v5-add-account.png
  4. Adjust the Derivation Path for Imported Ledger Mnemonics: If you’ve imported a mnemonic originally generated from Ledger, certain chains may require you to adjust the derivation path. You can do this in the OneKey App by: Go to "Settings" -> Select "Account derivation path" -> Select chain and switch to "Ledger Live."app-v5-deriviation-path-ledger.png

Following these steps should help you find the correct account for your address. If the issue persists, please contact our support team for further assistance.

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