This standard operating procedure guides users through the process of exporting diagnostic logs, which can help our support team troubleshoot potential issues.
01
Click the Menu
Click the Menu
02
Click About OneKey
Click About OneKey
03
Click Export Diagnostic Logs
Click Export diagnostic logs
04
Click Upload
Click Upload
05
Click Save
Once the upload is complete, a confirmation message will appear indicating that the log file has been successfully exported, and the download window will open automatically. Click Save in the download window.
06
Locate the Downloaded File
Once the file has been saved successfully, you can find the exported log file in your Downloads folder.
